Hospitality references in Australia: who to ask and how
Venues often call references before they offer a shift. A good reference can win you the job, and a missing one can slow everything down.
By Diego Pascal, recruiter / 4 min read / Updated 26 October 2026
Who makes a good reference
- A recent manager or supervisor who saw your work, ideally in hospitality
- Two people is the normal number
- Someone who will answer the phone or reply to an email quickly
How to ask
Ask first. Say what job you are applying for and why you would like them to speak for you. Then send their name, phone and email to the venue only after they agree.
Prepare your referee
- Send them your CV and the role you are applying for
- Remind them of your dates, role and a result you were proud of
- Tell them when the venue may call, and how long the call is likely to take
What recruiters usually ask
- Were you reliable and on time?
- How did you handle pressure and difficult customers?
- How did you work with the team?
- Would you rehire this person?
If your past managers are overseas
Use an email reference or a short message app call, and put the time zone next to the contact details. If that is hard, a supervisor, a colleague who managed you, or a teacher can help. Tell the venue about the situation early.
On your CV
Write the name, role, company, phone and email for each referee, or write 'Available on request' and have the details ready.
Quick answers
- How many references do I need for a hospitality job?
- Usually two, preferably recent managers or supervisors.
- Can I use a friend as a reference?
- A work or study reference is far stronger. Use a friend only if the venue accepts it and there is no better option.
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